Towing Reimbursement: Insurance & AAA Guide | JB Autoworks, Tri-Cities TN

Home / Insurance & AAA

Most drivers never claim this

Your tow may cost you nothing

If you carry AAA or your auto policy includes roadside/towing coverage, you can submit our invoice and get reimbursed. Here's exactly how it works.

1

Check your coverage

Look for "roadside assistance," "towing & labor," or an emergency road service rider on your policy — or ask your agent. AAA members: your tier (Classic, Plus, Premier) sets your covered miles.

2

Get towed, keep the invoice

Every JB Autoworks tow comes with an itemized invoice — date, pickup and drop-off, mileage, and services performed. That's the document insurers want.

3

Submit the claim

Most insurers and AAA accept reimbursement claims online or by phone within a set window — don't sit on it. Attach the invoice and a short description of what happened.

4

Get your money back

Reimbursement typically arrives as a check or account credit up to your coverage limit. If you're ever asked for more detail, call us — we'll help with the paperwork.

No coverage today?

Ask your insurer about adding a towing supplement — it usually costs a few dollars a month and covers exactly the day you'll need us. Worth asking about before winter.

Before you hang up with your insurer

Four questions worth asking

  • "Do I have towing or roadside coverage, and up to how many miles or dollars?"
  • "Can I use any towing company, or only your network?"
  • "How do I submit a receipt for reimbursement, and what's the deadline?"
  • "What would adding towing coverage cost me per month?"

Reimbursement FAQ

Common questions

Will my insurance really pay for my tow?

If your policy includes roadside assistance or a towing supplement, usually yes — you pay us, then submit our itemized invoice for reimbursement. Coverage varies, so check your policy or call your agent to confirm.

Does AAA reimburse tows from any company?

AAA members can often submit receipts from an independent towing company for reimbursement up to their membership's coverage limit — useful when you want one company to tow it and fix it. Confirm the process with AAA before or right after your tow.

What paperwork do I need?

An itemized invoice showing date, locations, mileage and services performed. We provide this with every tow — ask if your insurer needs extra detail and we'll add it.

Does this work for accident tows too?

Often, yes — accident tows are frequently covered under collision claims rather than roadside coverage. Give your claims adjuster our invoice; we document accident tows carefully for exactly this reason.

Need a tow you can claim?

Every JB tow includes the itemized invoice your insurer wants. One call, clean paperwork.

Call (423) 480-6621 — 24/7